Order Policies: Grafix

Order Policies

Retailer and Distributor information is provided below.
Please note Grafix does not sell directly to consumers or end users.
Prices are discounted off Suggested Retail and subject to change without notice.

Net Prices	Volume Prices
Under $10,000 in annual purchases	$10,000 or more in annual purchases

Net and Volume prices are for qualified Retailers and Distributors only.

View a complete list of Grafix Terms of Sale.

Guarantees
No guarantees are stated or implied. Determination of the suitability of any product for the intended use is solely the responsibility of the user. In no event will Grafix's liability exceed the value of the material as invoiced.

Minimums
$100.00 Minimum Order

Payment Terms
Visa, Master Card, American Express and C.O.D. are accepted for payment unless terms are set in advance. Account terms from date of invoice: 1% 10, net 30 days. There will be a $25 charge for NSF checks.

Shipping Terms
Full freight allowed at $1500. Shipping charges are calculated individually, by order and added to your invoice based upon the weight and destination. Orders are shipped via motor freight or FedEx unless otherwise indicated when orders are placed. Grafix reserves the right to specify common carriers.

All orders are shipped FOB, Cleveland, OH.

All international orders are subject to brokerage and international shipping fees, these fees will be billed by the carrier direct to the customer. Grafix will not be held responsible for these fees.

Please designate a customs clearing house or brokerage when placing your order.

Returns
All returns are subject to a minimum 15% restocking charge. Returns are not accepted without return authorization from Grafix Customer Service.

Any claims made for damages, shortages of defective merchandise must be reported to and authorized by Grafix Customer Service within 15 days from receipt of order. Grafix has the right to deny any claims.

No returns are accepted on materials cut to special sizes.

Deductions not accepted without pre-authorization. For all authorized returns a merchandise credit will be issued on account. Credits may be applied toward the purchase of merchandise only and have no cash value.

Credits will expire 90 days after the date issued.

top of page